Refund Policy

At The Docat, we strive to provide the best possible service to our customers. We understand that there may be times when you need a refund, and this policy outlines the conditions under which refunds are granted.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

  • Service Not Delivered: If the service you purchased was not delivered as promised, you may be eligible for a full refund.
  • Cancellation by The Docat: If we need to cancel your order or service for any reason, you will receive a full refund.
  • Service Defects: If there is a significant defect in the service provided, and it cannot be remedied within a reasonable time, you may be entitled to a refund.

2. Non-Refundable Conditions

Refunds will not be provided under the following conditions:

  • Change of Mind: We do not offer refunds if you change your mind after the service has been delivered.
  • Partial Usage: If you have used part of the service or the service period has commenced, a refund may not be applicable.
  • Non-Compliance with Terms: Refunds will not be issued if you fail to comply with our terms and conditions or misuse our services.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at info@thedocat.com or call us at +1 951-578-3056 with your order details, including the reason for your refund request.
  2. Review: Our team will review your request within [X] business days and notify you of the approval or rejection of your refund.
  3. Approval: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.

4. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check Your Bank Account: Sometimes refunds take time to process, so check your bank account first.
  • Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  • Contact Your Bank: There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at info@thedocat.com.

5. Exchanges

We do not offer exchanges for services once they have been delivered. If you believe there was an error or defect in the service, please contact us, and we will address the issue according to our refund policy.

6. Changes to This Refund Policy

We may update this refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page. Please review this policy periodically for any updates.

7. Contact Us

If you have any questions about our refund policy, please contact us at:

  • Phone: +1 951-578-3056
  • Email: info@thedocat.com
  • Address: 2 Triston Dr, Richmond Hill, GA 3132